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IMPORTANT:
"Latin Tours Online" is owned
and operated by Travel
and Tours Online Inc.,
a Florida -
USA corporation, from
hereon further to be referred to as "The Company".
All tour companies, travel agencies,
entities and the traveling public in general who book any type of
travel arrangements using
The Company and its Travel Suppliers' services will, from
hereon further, be referred to as "Clients".
All Terms of Service and General
Conditions, as described herein, govern the relationship between
Travel and Tours Online Inc. (The Company) and
their Clients.
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Responsibilities
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Tour
participation
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Quotations
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Liabilities /
Conditions
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Insurance
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Reservations
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Deposits
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Payments
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Final Payments
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Tour cancellation
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Children policy and discounts
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Cancellation
policy
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Cancellation
fees
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Refunds
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Correspondence / mail
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Hotels, Resorts and Lodges
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Tours and Transfers
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International and domestic airport departure taxes
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Disclaimer for photographs, photographic montages and other images
used
- RESPONSIBILITIES -
The Company gives hereby notice: All
tickets, vouchers and coupons issued by them and all arrangements
for transportation, accommodations or any other type of service are
made by them as agents upon expressed condition that they shall not
be liable for any injury, damage, loss, accident, delay or
irregularity which may be caused either by reason of any defect in
any type of vehicle, or through the acts of default of any company
or person engaged in conveying the passengers therewith, or of any
hotel or establishment server. By the acceptance of tour membership
and/or coupons/tickets, the tour member agrees to the foregoing.
Tour member also agrees that The Company shall not be,
or become, liable or responsible for any loss, injury or damage due
to services, sickness, weather, strikes, war, revolts, criminal
activity, acts of terrorism, quarantine, or any other causes.
The Company accepts no responsibility for any omission,
delay, rerouting, additional expenses, or other events resulting
from improper health certificates or documents, or acts of any
governments authorities. Tour operators reserve the right to cancel
any tour prior to departure, in which case a monetary refund, equal
to the amount of the lost services pertaining to this portion of the
tour will constitute full settlement with the passengers.
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TOUR PARTICIPATION -
The Company reserves the right to deny tour
participation to any prospect client at its own discretion.
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- QUOTATIONS
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All rates quoted are in US dollar unless otherwise indicated. Should there
be any expected changes on rates of third party services, prior advisory will be made.
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LIABILITIES / CONDITIONS -
The Company is acting as
an intermediary between airlines, any type of transportation
company, local tour operators, tour companies, hotels, resorts,
lodges or companies who provide any other type of accommodations,
restaurants, bars and other contractors who provide any type of
service to our clients. As such, The Company is not
liable, or can not be held liable, by their clients (companies,
entities and traveling public) for any loss,
injury sustained from any cause that is due to negligence, oversight
or failure to comply with conditions of the above mentioned parties,
including those occurring outside the touring programs and services.
Furthermore, The Company can not be held responsible
for accidental bodily injury to any client (tourist) or accidental
damage to property that is caused by the negligence, oversight, or
failure to comply with the conditions as set by The Company,
including those outside the touring programs and services (also see
INSURANCE).
The Company is NOT responsible for additional expenses due to delay,
accidents, sickness, weather, strikes,
political actions and unrest or other causes. Additional
expenses are the sole responsibility of our clients (tourists).
The Company
reserves the right to cancel a tour at any time after the programs,
packages, itineraries and accommodations have been reserved if
called so by circumstances, or in case of force majeure.
All prices quoted by The Company are based on those valid at
the time of printing and are therefore subject to change without
advance notice before or during the tour.
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INSURANCE
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The Company is not responsible, or liable, for any
loss, damage or theft to luggage and personal belongings.
Furthermore, The Company is not or can not be held
responsible for any illness to clients at any time during the trip. All clients should contract,
on an individual basis, sufficient insurance coverage for accident,
loss of personal belongings and baggage as well as medical and
surgical coverage, prior to departure from their hometown. We also
strongly suggest our clients to contract trip insurance with a
responsible insurance company. This type of insurance will cover
clients in case they have to interrupt or cancel their trip due to
an emergency or other circumstances to be set forth by the terms and
coverage of the insurance company.
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- RESERVATIONS
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Our reservation process is designed to be user friendly,
however, due to the time difference between the Latin American and
Asian countries in
which we offer our services and the USA, Europe or any other region
of the world where our clients may generate their travel plans from,
a delay of 24 to 48 hours in confirming your reservations may occur.
We will do whatever possible to keep our clients updated on the
progress of confirmation of their travel itinerary. More complex
"tailor made" itineraries may require additional time to process. We
appreciate your understanding. reservation requests can be made in
writing, by phone, fax or via our preferred method, e-mail. All reservations will be confirmed
via e-mail. Confirmation invoices will be send via e-mail or regular
mail if so requested. Upon receipt of final payment The Company will issue the final itinerary and corresponding travel
vouchers in behalf of the airlines, any type of transportation
company, local tour operators, tour companies, hotels, resorts,
lodges or companies who provide any other type of accommodations,
restaurants, bars and other contractors who provide any type of
service to our clients. We will also issue the last invoice with a
$0.00 (zero) balance.
Please make sure you check specific Terms and
Conditions for the program you wish to reserve. Specific program
Terms and Conditions replace our policies listed here.
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- DEPOSITS -
(all amounts in
US dollars) -
A
minimum initial deposit, in the amount of $250,00 per person
*,
is due upon receipt of your itinerary / confirmation invoice. We
reserve the right to cancel all services if the initial deposit has
not been received within 10 (ten) days after the date posted on the
confirmation invoice. An additional deposit, equal to 50% of
the total invoice amount is due 120 days before the initial travel
date as posted on the confirmation invoice. Additional deposits may be required for group
reservations, charter services (boats, buses, accommodations etc.).
* Please make sure you check specific Terms and
Conditions for the program you wish to reserve. Specific program
Terms and Conditions replace our policies listed here.
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- PAYMENTS -
(all payments in
US dollars) -
We require pre-payment in full for all services to be provided by
The Company and/or its service providers at least 60 days in advance. Services will not be provided if final payment has NOT
been received unless special arrangements have been agreed upon in
writing between both parties.
Payment Options
- Bank transfer payments / Bank transfers should be
remitted to our bank account (details will
be supplied on your invoice). All
fees or charges for bank transfers to be paid by clients.
- Personal or Business checks / We only accept personal or
business checks drawn over a US bank. NO NON US checks
can be accepted due to high costs and long clearance wait periods involved.
- Credit card payments / we accept Visa, MasterCard
and Discover.
All card payment
transactions are subject to a 4% processing fee / surcharge.
Please make sure
you check specific Terms and Conditions for the program you wish to
reserve. Specific program Terms and Conditions replace our policies
listed here.
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- FINAL PAYMENTS - (all amounts in
US dollars) -
Final payments are due NO LATER than 60 days before the first
day of travel as indicated on the confirmation invoice. Late
payments are subject to cancellation of the reservation without
prejudice.
Please make sure you check specific Terms and
Conditions for the program you wish to reserve. Specific program
Terms and Conditions replace our policies listed here.
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- TOUR CANCELLATIONS -
The Company reserves the right to cancel any or all
tours, packages or any type of service we offer due to circumstances
out of our control (war, revolt, political unrest etc.). In case of
any type of tour cancellation we will contact our clients as soon as
possible and will discuss refunds on a case to case basis depending
on deposits paid to local operators in South America and Asia. Tour
cancellations will only be considered in extreme conditions when the
safety of the tour and tour participants could be at stake.
Please make sure you check specific Terms and
Conditions for the program you wish to reserve. Specific program
Terms and Conditions replace our policies listed here.
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- CHILDREN POLICY AND DISCOUNTS -
The Company policy for children depends greatly on
conditions set forth by the companies (travel suppliers) we use in
the different countries in which we offer services. As most of
our services will require some physical activity we
discourage our clients (tourist) to travel with small children under
the age of seven years and we rely on common sense.
Most companies (travel suppliers) we work with will grant children
between the ages of 2 and 12 years a 50% discount on transfers,
tours, cruises etc. provided that they share their room with adults.
In most cases a
maximum of two children per party is granted such discounts but
exceptions to this rule are possible.
Children requiring their own rooms are charged as adults. All child
discounts (if applicable) for a specific reservation will be
confirmed in writing by
The Company on the confirmation invoice.
Please make sure
you check specific Terms and Conditions for the program you wish to
reserve. Specific program Terms and Conditions replace our policies
listed here.
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- CANCELLATION POLICY -
The Company reserves the right to cancel any or
all services if an initial deposit has not been received within 10
(ten) days after the date posted on the confirmation invoice. Non
payment of the final balance due 60 days prior to the initial date
of travel is considered a valid reason to cancel all services by
The Company and
NO refunds will be due to our clients. All clients have the right to
cancel their reservation at any time but are subject to our
cancellation fees (see "Cancellation
fees").
Please make sure you check specific Terms and
Conditions for the program you wish to reserve. Specific program
Terms and Conditions replace our policies listed here.
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- CANCELLATION FEES - (all amounts in
US dollars) -
A minimum cancellation fee, in the amount of $250.00 per person,
will be charged to ALL cancellations received in writing
after the initial deposit has been received. Additional cancellation
fees may be due as charged by airlines, any type of transportation
company, local tour operators, tour companies, hotels, resorts,
lodges or companies who provide any other type of accommodations,
restaurants, bars and other contractors who provide any type of
service to our clients. We strongly recommend trip cancelation
insurance.
Please make sure you check specific Terms and
Conditions for the program you wish to reserve. Specific program
Terms and Conditions replace our policies listed here.
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- REFUNDS
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NO refunds are due if clients cancel their reservation within 60
days of the first day of travel as indicated on the confirmation
invoice. Any reservations cancelled in writing 61 days or more
before the first day of travel as indicated on the confirmation
invoice, will be refunded the amount deposited at that time minus
our
minimum cancellation fee (see "Cancellation
fees"). Refunds amounts may depend on additional cancellation
fees that may be charged to us by airlines, any type of
transportation company, local tour operators, tour companies,
hotels, resorts, lodges or companies who provide any other type of
accommodations, restaurants, bars and other contractors who provide
any type of service to our clients. FULL refunds will be due to our
clients if The Company
decides to cancel the tour prior to its initial date. (also see
Tour cancellation)
Please make sure you check specific Terms and
Conditions for the program you wish to reserve. Specific program
Terms and Conditions replace our policies listed here.
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CORRESPONDENCE / MAIL -
The Company prefers to communicate via e-mail and
phone with their clients. Upon request we will send correspondence
(itineraries, invoices, vouchers) via regular mail without
additional cost to our client. In case we are required to send
vouchers or any type of documents via FedEx, UPS, Express mail or
any other means we will charge our clients for these additional
expenses. Additional expenses will be shown on the invoice.
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- HOTELS, RESORTS AND LODGES
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Hotel, Resort and Lodge rates in most cases include taxes and service charges. If included these taxes and service
charges will be specified on the invoices. All rates are subject to change without prior notice.
Passenger / Rooming lists are required 60 days prior to the arrival of groups (15
persons or more), as well as arrival and departure flight details if
not booked with The Company.
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- TOURS AND TRANSFERS -
The Company and the companies we work with in South America
and Asia will only provide the best private transportation
available. Where possible, air-conditioned transportation will be
provided. In certain areas, where air-conditioned transportation is
not available, non air-conditioned cars, jeeps or buses will be
used. Transfer rates (if applicable) include airport assistance on arrival.
Hotel and airport porter fees are normally not included. Airport taxes and terminal fees will be charged to clients
locally. Sightseeing tour rates
may include guided services, entrance fees to attractions, meals and boat rides as indicated
on the invoice.
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- INTERNATIONAL AND DOMESTIC AIRPORT DEPARTURE TAXES
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International and/or local (domestic) airport taxes are NEVER
included in any of our programs. International airport departure taxes may be high in certain
countries. Please have additional CASH at hand to cover these
expenses as in most countries credit cards are NOT accepted. More
information on local airport taxes may be available on our page
"USEFUL TRAVEL INFORMATION" under "AIRPORT TAXES" in the city you
wish to visit.
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- DISCLAIMER FOR PHOTOGRAPHS,
PHOTOGRAPHIC MONTAGES & OTHER IMAGES USED IN OUR WEB-SITE
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All photographs, photographic montages and all other images used
anywhere in our web-site are subject to copyright and are intended
for decorative purposes only. In no way does The Company guarantee their clients
to be using exactly the same type of service as portrayed, nor can we
guarantee they will see the exact views, flora and fauna or visit
the exact same spots where images, used to decorate our programs,
were taken. All illustrations of the views, flora and fauna to be
found in our programs are images taken in or near the cities, areas
or regions where
specific programs will operate. Photographs, photographic montages and
images of any type of transportation (airplanes, boats, ships,
buses, cars, vans, trains etc.) may vary to what is shown as this
greatly depends on local availability.
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